Service

Welcome to the Service section of our page, where we will strive to solve your problem in a speedy and efficient manner. Please leave your contact information, product and system details, and we will get back to you as soon as possible.

* Indicates required field

Name *

First

Last

Email *

Mobile Number *

Purchased from *

Invoice No. *

Installation Location *

Installation Date *

System Size (Watts) *

System Tracked? *

Yes No

Number of panels in Series *

Number of panels in Parallel *

Wattage of panels *

Tracker Model *

Controller Model *

Pump End Model *

Motor Model *

Controller Serial No. *

Pump End Serial No. *

Motor Serial No. *

Pump Setting in bore (meters) *

Static Head (meters) *

Total Dynamic Head (meters) *

Pipe Length (meters) *

Pipe size (mm) *

Water Temperate (degrees C) *

Flow (liters per minute) *

Well Probe installed? *

Pump tested before installation? *

Recent thunderstorms? *

Is RPM reduced? *

Pump left unused in water? *

If prior answer is yes, please state number of days unused *

Detailed Description of observed Problem: *

Light sequence of controller LEDs *

Electrical Tests

Weather conditions *

Pump Off

DC Volts at Power Input (V) *

DC Current at Power Input (A) *

Cable size / length *

Resistance of disconnected motor phases (Ohms)

L1-L2 *

L2-L3 *

L3-L1 *

Time of day *

Pump On

DC Volts at Power Input (V) *

DC CUrrent at Power Input (A) *

No. of "Pump ON" LED flashes *

After filling all required fields, please click Submit button below. Kindly follow up at +63 2 4132151.

Submit

Contact Information:
SUNELEC Photovoltaic Solutions Inc.
(Exclusive Philippine Distributor of LORENTZ)
Unit 205 FSS Bldg.-II, No. 18 Scout Tuason St., Quezon City Philippines 1103
T: +63 2 83735020
M: +63 917 5097258
E: info@sunelec.com.ph

Service

Electrical Tests

Pump Off

Resistance of disconnected motor phases (Ohms)

Pump On

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